Skip to content Skip to footer

Special needs notification service offered by Hoover PD


Attention Hoover residents that have family members with AUTISM (and other invisible disabilities)!

Special needs notification service offered by Hoover PD

HPD was one of the first agencies in the State to offer this type of service to its residents!

Hoover residents, if you have a family member with special needs (for example, a child or an adult on the autism spectrum, intellectual or developmental disability, Alzheimer’s/dementia patient, etc.) there is a way for you to communicate those needs with us prior to an emergency. You can contact our 911 Public Safety Communications Center and request a “notification” be placed on your address.

Hoover 911 Communications Center personnel can create a notification “flag” in our dispatch system that would alert the Dispatcher on duty to relay the pertinent special needs information to First Responders (Police/Fire) prior to their arrival at your address.

Information needed from the caregiver (kept confidential):

• Name of family member

• Address

• Caregiver/emergency contact name(s)

• Emergency contact numbers (several, if possible)

• Special needs information (VERY IMPORTANT!)

Please include specific information about your family member that might assist responders, including sensory concerns. Some examples include: does not like bright lights, loud noises (which might include a walkie-talkie or siren), is scared of strangers, is obsessed with “fill in the blank” (this could help responders establish a rapport), or ANYTHING else you as the care provider think we need to know! We want to keep the situation calm and safe while we assist you and your family.

Here’s how to take advantage of this service:

• Hoover PD website –

• Collin Nelson, Hoover 911 Communications Manager (205) 739-7076

• General Administrative line (205) 444-7640

As always, please dial 911 for emergencies, alternate emergency number: (205) 822-5300.



Officer Brian Hale, Public Information Officer

[email protected]


autism special needs announcement
autism special needs announcement

Leave a comment

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.