Skip to content Skip to footer

How to Use the 911 System

9f9f5969c3be2e7

Enhanced 911 is available in the City of Hoover anytime you need help in an emergency. When you dial 911, our Public Safety Communications Center receives a computer display of your name, address and phone number so that help may be sent to you quickly.  Toll-free voice calls and Telecommunication Devices for the Deaf (TDD) calls are available 24 hours a day.

What is a 911 emergency?

You should never dial 911 UNLESS IT IS A LIFE THREATENING SITUATION. To do so would tie up an emergency line unnecessarily.

Examples of when to dial 911

Report a fire

Report an accident

Any medical emergency

ANYTIME YOU FEEL YOUR LIFE IS THREATENED

Law Enforcement

If you need the Police dial 911. Do not call 911 for basic information or to report minor problems like barking dogs or a loud party. 

Non-emergency calls should be made using (205) 822-5300. 

Fire Department

In case of any fire dial 911. Small fires can spread rapidly so do not hesitate to call immediately.

Medical Emergency

For a medical emergency dial 9-1-1. TALK TO THE CALL TAKER.

What the 911 dispatcher will need to know:

Address of the emergency

The phone number

Nature of the emergency

STAY CALM AND ANSWER ALL QUESTIONS ASKED BY THE 911 OPERATOR

IN INSTANCES WHERE THE CALLER CANNOT SPEAK OR IS UNABLE TO THE SPEAK TO THE OPERATOR AN EMERGENCY VEHICLE WILL BE DISPATCHED TO THE ADDRESS SHOWN ON THE 911 SCREEN TO CHECK WELFARE.

The owner of this website has made a commitment to accessibility and inclusion, please report any problems that you encounter using the contact form on this website. This site uses the WP ADA Compliance Check plugin to enhance accessibility.