How to Use the 911 System
Enhanced 911 is available in the City of Hoover anytime you need help in an emergency. When you dial 911, our Public Safety Communications Center receives a computer display of your name, address and phone number so that help may be sent to you quickly. Toll-free voice calls and Telecommunication Devices for the Deaf (TDD) calls are available 24 hours a day.
What is a 911 emergency?
You should never dial 911 UNLESS IT IS A LIFE THREATENING SITUATION. To do so would tie up an emergency line unnecessarily.
Examples of when to dial 911
Report a fire
Report an accident
Any medical emergency
ANYTIME YOU FEEL YOUR LIFE IS THREATENED
If you need the Police dial 911. Do not call 911 for basic information or to report minor problems like barking dogs or a loud party.
Non-emergency calls should be made using (205) 822-5300.
In case of any fire dial 911. Small fires can spread rapidly so do not hesitate to call immediately.
What the 911 dispatcher will need to know:
Address of the emergency
The phone number
Nature of the emergency
STAY CALM AND ANSWER ALL QUESTIONS ASKED BY THE 911 OPERATOR
IN INSTANCES WHERE THE CALLER CANNOT SPEAK OR IS UNABLE TO THE SPEAK TO THE OPERATOR AN EMERGENCY VEHICLE WILL BE DISPATCHED TO THE ADDRESS SHOWN ON THE 911 SCREEN TO CHECK WELFARE.